/* SSS Support Center – ตัวอย่างหน้าเว็บ (Demo) */
:root {
  --blue: #064C9E;
  --blue-2: #224699;
  --navy: #042556;
  --ink: #262626;
  --text: #494949;
  --muted: #686868;
  --bg: #EFF3F7;
  --line: #E3E9F0;
  --field: #C9D3DE;
  --soft-blue: #E1ECF8;
  --orange: #EF9F26;
  --red: #C12D00;
  --green: #1D7A46;
  --footer: #00071D;
}
* { box-sizing: border-box; }
body { margin: 0; font-family: 'Noto Sans Thai', sans-serif; color: var(--text); background: #fff; line-height: 1.6; }
body.tint { background: var(--bg); }
a { color: var(--blue); text-decoration: none; }
a:hover { color: var(--navy); }
h1, h2, h3 { color: var(--navy); font-weight: 600; margin: 0; line-height: 1.35; }
p { margin: 0; }
.container { max-width: 1160px; margin: 0 auto; padding: 0 16px; }

/* demo bar */
.demo-bar { background: var(--orange); color: var(--ink); text-align: center; font-size: 14px; font-weight: 500; padding: 6px 16px; }

/* header */
.site-header { background: #fff; border-bottom: 1px solid var(--line); }
.site-header .container { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 16px; padding-top: 14px; padding-bottom: 14px; }
.brand { display: flex; align-items: center; gap: 12px; color: var(--navy); }
.logo { width: 48px; height: 48px; border-radius: 50%; background: var(--blue); color: #fff; display: flex; align-items: center; justify-content: center; font-weight: 700; font-size: 14px; flex: none; }
.brand b { display: block; font-size: 17px; color: var(--navy); }
.brand small { display: block; font-size: 13px; color: var(--muted); }
.nav { display: flex; flex-wrap: wrap; align-items: center; gap: 22px; font-size: 15px; font-weight: 500; }
.nav a { color: var(--ink); }
.nav a.active { color: var(--blue); }
.user-chip { display: flex; align-items: center; gap: 8px; background: var(--bg); padding: 6px 14px; border-radius: 100px; font-size: 14px; color: var(--navy); }
.avatar { width: 28px; height: 28px; border-radius: 50%; background: var(--blue-2); color: #fff; display: inline-flex; align-items: center; justify-content: center; font-size: 12px; flex: none; }

/* buttons */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 8px; font-family: inherit; font-size: 16px; font-weight: 600; padding: 12px 28px; border-radius: 100px; border: 1.5px solid transparent; cursor: pointer; text-align: center; }
.btn-primary { background: var(--blue); color: #fff; }
.btn-primary:hover { background: var(--navy); color: #fff; }
.btn-white { background: #fff; color: var(--blue-2); }
.btn-outline-white { border-color: #fff; color: #fff; background: transparent; }
.btn-outline { border-color: var(--blue-2); color: var(--blue-2); background: #fff; }
.btn-ghost { background: transparent; color: var(--text); }
.btn:disabled { background: var(--bg); color: var(--muted); cursor: not-allowed; }

/* hero */
.hero { background: var(--navy); color: #fff; }
.hero .container { display: flex; flex-wrap: wrap; align-items: center; gap: 48px; padding-top: 72px; padding-bottom: 88px; }
.hero-copy { flex: 1 1 480px; display: flex; flex-direction: column; gap: 18px; }
.pill { align-self: flex-start; background: rgba(255,255,255,0.12); color: #D6E4F5; font-size: 14px; font-weight: 500; padding: 6px 16px; border-radius: 100px; }
.hero h1 { color: #fff; font-size: clamp(30px, 4vw, 44px); }
.hero p { font-size: 18px; color: #D6E4F5; line-height: 1.7; }
.hero-actions { display: flex; flex-wrap: wrap; gap: 14px; padding-top: 6px; }
.lookup { flex: 1 1 340px; background: #fff; border-radius: 16px; padding: 28px; display: flex; flex-direction: column; gap: 12px; color: var(--text); }

/* forms */
label, .label { font-size: 15px; font-weight: 600; color: var(--ink); }
input, select, textarea { font-family: inherit; font-size: 15px; padding: 11px 14px; border: 1px solid var(--field); border-radius: 10px; background: #fff; color: var(--ink); width: 100%; }
input:focus, select:focus, textarea:focus { outline: 2px solid var(--blue); outline-offset: 1px; }
textarea { resize: vertical; }
.field { display: flex; flex-direction: column; gap: 8px; }
.grid-2 { display: grid; grid-template-columns: repeat(auto-fit, minmax(240px, 1fr)); gap: 20px; }

/* sections */
.section { padding: 64px 0; }
.section.tint { background: var(--bg); }
.section-head { text-align: center; display: flex; flex-direction: column; gap: 8px; margin-bottom: 36px; }
.section-head h2 { font-size: 30px; }
.section-head p { color: var(--muted); }
.cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(260px, 1fr)); gap: 24px; }
.card { background: #fff; border-radius: 16px; padding: 28px; display: flex; flex-direction: column; gap: 12px; color: var(--text); }
a.card:hover { box-shadow: 0 6px 24px rgba(4,37,86,0.10); color: var(--text); }
.card h3 { font-size: 20px; }
.icon-box { width: 56px; height: 56px; border-radius: 14px; background: var(--soft-blue); display: flex; align-items: center; justify-content: center; }
.more { color: var(--blue); font-weight: 600; }

.steps { list-style: none; margin: 0; padding: 0; display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 16px; }
.steps li { border: 1px solid var(--line); border-radius: 14px; padding: 20px; display: flex; flex-direction: column; gap: 6px; }
.num { width: 36px; height: 36px; border-radius: 50%; background: var(--blue); color: #fff; font-weight: 600; display: flex; align-items: center; justify-content: center; }
.steps b { color: var(--navy); }
.steps span:last-child { font-size: 14px; }

.urgent .container { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 24px; }

/* footer */
.site-footer { background: var(--footer); color: #C9D3DE; font-size: 14px; }
.site-footer .container { padding-top: 40px; padding-bottom: 28px; display: flex; flex-direction: column; gap: 24px; }
.site-footer a { color: #C9D3DE; }
.footer-cols { display: flex; flex-wrap: wrap; justify-content: space-between; gap: 24px; }
.footer-cols b { color: #fff; display: block; font-size: 16px; margin-bottom: 6px; }
.copyright { border-top: 1px solid #1E2A44; padding-top: 18px; font-size: 13px; }

/* page layout */
.page { padding: 32px 0 64px; }
.crumb { font-size: 14px; color: var(--muted); margin-bottom: 20px; }
.split { display: flex; flex-wrap: wrap; gap: 24px; align-items: flex-start; }
.main-col { flex: 999 1 560px; min-width: 0; }
.side-col { flex: 1 1 300px; display: flex; flex-direction: column; gap: 20px; }
.panel { background: #fff; border-radius: 16px; padding: 28px; display: flex; flex-direction: column; gap: 22px; }
.panel.dark { background: var(--navy); color: #D6E4F5; gap: 10px; }
.panel.dark h2 { color: #fff; }
.side-col h2 { font-size: 18px; }
.kv { display: flex; justify-content: space-between; gap: 12px; font-size: 14px; border-bottom: 1px solid var(--line); padding-bottom: 10px; }
.kv:last-of-type { border-bottom: 0; padding-bottom: 0; }
.kv b { color: var(--ink); font-weight: 600; text-align: right; }
.small { font-size: 13px; color: var(--muted); }

.company-note { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; background: var(--bg); border-radius: 12px; padding: 12px 16px; font-size: 14px; }
.company-note strong { color: var(--navy); }

fieldset { border: 0; margin: 0; padding: 0; }
legend { font-size: 15px; font-weight: 600; color: var(--ink); padding: 0 0 10px; }
.choice-pills { display: flex; flex-wrap: wrap; gap: 10px; }
.choice-pills button { font-family: inherit; font-size: 15px; font-weight: 500; padding: 9px 20px; border-radius: 100px; border: 1.5px solid var(--field); background: #fff; color: var(--ink); cursor: pointer; }
.choice-pills button[aria-pressed="true"] { background: var(--blue); border-color: var(--blue); color: #fff; }
.prio { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 10px; }
.prio button { font-family: inherit; text-align: left; padding: 12px 14px; border-radius: 12px; border: 2px solid var(--line); background: #fff; cursor: pointer; display: flex; flex-direction: column; gap: 2px; }
.prio button[aria-pressed="true"] { background: var(--soft-blue); border-color: var(--blue); }
.prio b { display: flex; align-items: center; gap: 8px; color: var(--ink); font-size: 15px; }
.prio span { font-size: 13px; color: var(--muted); }
.dot { width: 10px; height: 10px; border-radius: 50%; display: inline-block; flex: none; }

.drop { border: 1.5px dashed #9FB3CB; border-radius: 12px; padding: 24px; display: flex; flex-direction: column; align-items: center; gap: 4px; background: #F7F9FC; cursor: pointer; text-align: center; font-weight: 400; }
.drop b { color: var(--navy); font-weight: 500; }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.form-actions { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 12px; border-top: 1px solid var(--line); padding-top: 22px; }
.hidden { display: none !important; }

.success { align-items: center; text-align: center; padding: 56px 28px; }
.success .check { width: 72px; height: 72px; border-radius: 50%; background: #E3F2EA; display: flex; align-items: center; justify-content: center; }
.ticket-no { font-size: 30px; font-weight: 700; color: var(--blue); letter-spacing: 1px; }

/* ticket detail */
.badges { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.badge { font-size: 13px; font-weight: 600; padding: 3px 12px; border-radius: 100px; white-space: nowrap; display: inline-block; }
.b-high { background: #FDF1DF; color: #8A5300; }
.b-type { background: var(--soft-blue); color: var(--blue); }
.status-big { background: var(--blue); color: #fff; font-weight: 600; padding: 8px 20px; border-radius: 100px; }
.progress { list-style: none; margin: 0; padding: 0; display: grid; grid-template-columns: repeat(auto-fit, minmax(120px, 1fr)); gap: 8px; }
.progress li { display: flex; flex-direction: column; gap: 6px; font-size: 14px; color: #7A7A7A; }
.progress .bar { height: 6px; border-radius: 100px; background: var(--line); }
.progress li.done { color: var(--navy); }
.progress li.done .bar { background: var(--blue); }
.progress li.current b { font-weight: 700; }
.progress small { font-size: 12px; color: var(--muted); }
.msg { display: flex; gap: 14px; }
.msg .avatar { width: 40px; height: 40px; font-size: 14px; }
.msg .body { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 6px; }
.bubble { background: #F7F9FC; border-radius: 12px; padding: 14px 16px; }
.bubble.staff { background: #E9F1FA; }
.event { font-size: 14px; color: var(--muted); padding-top: 8px; }
.attach { display: inline-flex; align-items: center; gap: 6px; font-size: 14px; color: var(--blue); }

/* staff */
.staff-header { background: var(--navy); color: #fff; }
.staff-header .container { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 16px; padding-top: 14px; padding-bottom: 14px; }
.staff-header .logo { background: #fff; color: var(--blue); width: 44px; height: 44px; font-size: 13px; }
.staff-header .brand b { color: #fff; font-size: 16px; }
.staff-header .brand small { color: #B9CCE4; }
.staff-header .nav a { color: #B9CCE4; }
.staff-header .nav a.active { color: #fff; }
.toolbar { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; gap: 16px; margin-bottom: 20px; }
.toolbar-right { display: flex; flex-wrap: wrap; gap: 12px; }
.toolbar select, .search { border-radius: 100px; width: auto; }
.search { display: flex; align-items: center; gap: 8px; background: #fff; border: 1px solid var(--field); padding: 8px 16px; min-width: 260px; }
.search input { border: 0; padding: 4px 0; outline: none; }
.kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 16px; margin-bottom: 20px; }
.kpi { background: #fff; border-radius: 14px; padding: 20px; display: flex; flex-direction: column; gap: 4px; font-size: 14px; }
.kpi b { font-size: 32px; color: var(--navy); line-height: 1.2; }
.kpi.alert { border: 2px solid #F3C9BC; }
.kpi.alert b { color: var(--red); }
.tabs { display: flex; flex-wrap: wrap; gap: 8px; }
.tabs button { font-family: inherit; font-size: 14px; font-weight: 500; padding: 7px 18px; border-radius: 100px; border: 1.5px solid var(--field); background: #fff; color: var(--ink); cursor: pointer; }
.tabs button[aria-selected="true"] { background: var(--blue); border-color: var(--blue); color: #fff; }
.table-wrap { overflow-x: auto; }
table { width: 100%; min-width: 900px; border-collapse: collapse; font-size: 14px; }
th { text-align: left; color: var(--muted); font-weight: 600; padding: 12px 10px; border-bottom: 1px solid var(--line); }
td { padding: 14px 10px; border-bottom: 1px solid #EEF2F6; }
td.nowrap { white-space: nowrap; }
.late { color: var(--red); font-weight: 700; }
.empty { text-align: center; color: var(--muted); padding: 32px; }

@media (max-width: 640px) {
  .section { padding: 48px 0; }
  .hero .container { padding-top: 48px; padding-bottom: 56px; }
  .panel { padding: 22px; }
  .nav { gap: 14px; }
}

/* admin user list */
.mini { font-family: inherit; font-size: 13px; font-weight: 500; padding: 5px 12px; margin-right: 6px; border-radius: 100px; border: 1.5px solid var(--field); background: #fff; color: var(--ink); cursor: pointer; }
.mini:hover { border-color: var(--blue); color: var(--blue); }

/* v3: shared bits */
.staff-header .user-chip { background: rgba(255,255,255,0.12); color: #fff; }
.staff-header .user-chip .avatar { background: #EF9F26; color: #262626; }
.pre { white-space: pre-line; margin: 0; }
.page-title { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; gap: 16px; margin-bottom: 20px; }
.timeline { list-style: none; margin: 0; padding: 0 0 0 18px; border-left: 2px solid var(--line); display: flex; flex-direction: column; gap: 18px; }
.timeline li { position: relative; display: flex; flex-direction: column; gap: 6px; }
.timeline li::before { content: ''; position: absolute; left: -25px; top: 6px; width: 12px; height: 12px; border-radius: 50%; background: #9FB3CB; border: 2px solid #fff; }
.timeline li.staff::before { background: var(--blue); }
.tl-head { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; }
.timeline p { background: #F7F9FC; border-radius: 10px; padding: 10px 14px; font-size: 15px; }
.timeline li.staff p { background: #E9F1FA; }
.admin-panel { border: 2px solid var(--blue); }
[aria-invalid="true"] { border-color: var(--red) !important; }
.loading { text-align: center; padding: 48px 16px; color: var(--muted); }